Job Description

Computer Operator

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Computer Operator plays an important role in the organization by performing a number of activities related to the company's information technology functions. The role is primarily responsible, under direct supervision, for maintaining company printers, monitoring data transfer systems, providing data backup assistance, running and distributing reports/logs, and performing other IT-related tasks.

Compensation

This role is a non-exempt position with a Targeted Salary Range of $21.44/hr to $29.55/hr. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.

Essential Functions

• Run daily production jobs to completion and distribute reports as needed.
• Update production and distribution logs daily or as needed.
• Take weekly inventory of printing-related supplies, ensuring adequate materials are available.
• Maintain printers with sufficient paper, ribbons, toner, and maintenance kits.
• Maintain clean working environment in work areas and computer room.
• Set up monthly job schedule and verify accuracy.
• Ensure accuracy of PER/ZIP postal coding software by performing monthly updates.
• Monitor that systems are working properly daily; e.g., EDI, FAX, FTP, etc.; assess overall system performance and escalate errors appropriately.
• Handle statement uploads and prints as needed.
• Contribute ideas for improving production or work environment.
• On a daily basis, backup tapes by copying data to DVD and sending to offsite storage vendor.
• Initiate the transmittal of data to various vendors (e.g., MERS, FTP, etc).
• Provide after hours support (via pager duty), as needed.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent, required
• Minimum one year experience IT-related experience maintaining printers and running batch reports.
• Flexible schedules required, in order to provide after hours support.
• General working knowledge of the importance of physical and system security, and an understanding of how these systems function.
• Excellent interpersonal and written communication skills.
• Strong detail orientation and highly organized.
• Prior experience using PDF software programs, Microsoft Word, Excel and PowerPoint.
• Possess an aptitude for computer technology.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances
• Complexity: General precedents may exist for most problems; conducts independent research/analysis to identify the appropriate approach
• Impact: Decisions and actions have a major impact on the outcomes of the department, projects, and programs; Has a direct and significant impact on the business and/or operations of major segments of the organization
• Interaction/Supervision: Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications

Requirements

Physical: Work is primarily sedentary; mobility in an office setting.

Manual Dexterity: Frequent use of computer keyboard. Must be able to change toner and perform routine maintenance duties on equipment requiring a moderate to high degree of manual dexterity.

Audio/Visual: Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Environmental: Office environment – moderate noise, no substantial exposure to adverse environmental conditions.

Travel: 5% or less

Mental: Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.

Schedules: Work is primarily performed during the business week, Monday - Friday

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

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