Job Description

Requirements

• Bachelor's degree in computer science, information technology, networking, and cybersecurity.
• Five or more years of experience supporting enterprise infrastructure, IT operations, security technologies, or advanced technical support environments.
• Experience with networking, Microsoft 365, Azure, Entra ID, Intune, identity and access management, endpoint protection, DLP, and hybrid-cloud technologies.
• Experience with monitoring, incident response, vulnerability remediation, change management, disaster recovery, technical documentation, and service provider coordination.
• Ability to research technologies and security risks, evaluate alternatives, recommend solutions, develop strategies, and communicate effectively with technical and business stakeholders.
• Strong analytical, problem-solving, collaboration, accountability, follow-through, and continuous learning skills.

Preferred Qualifications

• Knowledge of firewalls, routing, switching, DNS, DHCP, VPN, network segmentation, Zero Trust principles, Microsoft Defender, and security governance frameworks.
• Experience working with a NOC, SOC, managed service provider, telecommunications carrier, or internet service provider.
• Experience supporting enterprise applications, security audits, business continuity, AI and business enablement governance, SaaS governance, or citizen-development controls.
• Relevant networking, Microsoft, cloud, security, or IT service-management certifications.

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