Job Description

Job-ID29463681Reference26-28650 Conducts research for slow/dead meters and inactive accounts registering consumption (COMSR) and completes the necessary processes in SAP. Installs, removes, or replaces meters (Device Management in SAP) in order to address IDoc (Intermediate Document) errors and other errors due to field meter work not processing in the system. Duties are varied with substantially complex responsibilities and involve troubleshooting or resolving diverse issues and problems. Documents all accounts where billing inaccuracies were found and estimates using a daily average to make the necessary account/billing adjustments. Resolves customer final bill disputes by performing investigations involving account research, premise research, and public information records research. Performs research and analysis on residential, commercial, industrial and municipal customers to ensure accurate billing using various production systems to include UIQ, EIP, SAP, MDS, and WMIS. Obtains over the air meter reads for unfulfilled meter read orders, searches for non-communicating AMI meters, investigates high/low demand and consumption failures and resolves. Explains inaccurate meter registration adjustments and other billing adjustments to customers over the phone. Reverse utility bills and re-bill accounts as well as issuing move-ins and move-outs for customers according to established procedures. Under limited supervision, plans, conducts and supervises assignments. Maintain records and compiles detailed financial and operational statistics for monthly reporting. Assists Walk-ins, Call Center, and Meter Reading as needed, by providing assistance to *** customers with information regarding customer accounts, consumption data and meter data. Remotely executes synchronization (syncing the various systems for AMI Meters) in order to address issues during field AMI meter installation process or switched meter process. Process tax exempt requests and ensure that state compliance requirements are met. Process requests from our owner (City of San Antonio) to bill for city services timely and accurately. Advises customers of necessary actions and strategies for bad debt repayment. Works cross-functionally with upstream Meter-to-Cash stakeholders to include Electric & Gas Meter Shops, Meter Reading, Silver Spring Networks, and Siemens eMeter on root cause analysis in order to address recurring issues/errors. Exposure to volatile work environment to include irate customers, escalated requests from upper management, and special projects. Perform research and analysis of final/inactive accounts with outstanding balances to identify potential match and transfer to active accounts. Ability to work with *** employees and possibly outside agencies, at all levels, as part of the AR and Billing processes. Coordinates and leads meetings, training sessions, events and presentations. Updates and/or creates procedural documents as needed. Performs other duties as assigned. Job Sumary: Conducts research for slow/de... Shift: [] Start: [] EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

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